Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Jaipur Rugs website, including all purchases made through the website.

By accessing, browsing, registering on, or placing an order through this website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, Return & Exchange Policy, Shipping Policy, and any other policies published on the website.

If you do not agree with these Terms, please refrain from using this website.

Eligibility

By using this website, you represent and warrant that:

You are at least 18 years of age or have the consent of a parent or legal guardian
You have the legal capacity to enter into a binding contract
All information submitted by you is accurate, complete, and up to date
You will use this website only for lawful purposes

Acceptance of Orders

All orders placed through this website are subject to acceptance by Jaipur Rugs.

We reserve the right to:

Accept or reject any order
Limit quantities purchased
Cancel an order due to pricing errors, inventory issues, suspected fraud, payment failure, or any other legitimate business reason
Request additional information for verification before processing an order

An order confirmation email acknowledges receipt of your order only and does not constitute acceptance of the order. A contract of sale is formed only once your order has been dispatched.

Product Information

Jaipur Rugs specializes in handcrafted luxury rugs created by skilled artisans. Due to the handmade nature of our products, slight variations are inherent and contribute to the uniqueness of every rug.

The following are considered normal characteristics and shall not be treated as defects:

Minor variations in dimensions
Slight differences in colour tones
Natural variations in texture
Pattern irregularities
Weaving inconsistencies
Fibre shedding (particularly in wool rugs)
Hand-finishing variations
Natural dye variations
Fringes and edge variations

These characteristics make every handcrafted rug unique.

Product Images and Colour Accuracy

We strive to display product colours, textures and details as accurately as possible.

However, actual colours may vary due to:

Monitor or mobile display settings
Lighting conditions
Screen resolution
Browser settings
Photography techniques

Accordingly, Jaipur Rugs cannot guarantee that the colours displayed on your device will exactly match the delivered product.

Customers requiring additional images, videos, or product details may contact our Customer Support before placing an order.

Product Availability

All products displayed on the website are subject to availability.

As every rug is handcrafted and many collections are produced in limited quantities, certain products may become unavailable after an order is placed.

If this occurs, we may:

Cancel the order
Offer an alternative product
Issue a full refund

Pricing

All prices displayed on the website are listed in the applicable currency for the selected region.

Prices:

Include or exclude applicable taxes as specified at checkout
Exclude customs duties, import taxes or local charges where applicable
May change without prior notice

Despite our efforts, pricing errors may occur.

Where a pricing error is discovered:

We may cancel the affected order
Notify you of the correct price
Provide the option to proceed or cancel

Payment

Payments may be made using payment methods offered on the website.

By providing payment information, you confirm that:

You are authorized to use the selected payment method
Payment information is accurate
Sufficient funds or credit are available

Jaipur Rugs uses secure third-party payment processors and does not store complete credit or debit card information on its servers.

We reserve the right to suspend or cancel orders involving suspected fraudulent transactions.

Shipping and Delivery

Delivery timelines are estimates only and may vary depending upon:

Destination
Customs clearance
Weather conditions
Carrier delays
Unforeseen circumstances

Risk in the goods passes to the customer upon successful delivery.

Shipping terms are further governed by our Shipping Policy.

International Orders

Customers placing international orders are responsible for complying with local import laws.

Where applicable, customers shall be responsible for:

Customs duties
Import taxes
Local levies
Brokerage charges
Government fees

These charges are generally not included in the product price unless expressly stated.

Returns, Exchanges and Cancellations

Returns, exchanges and cancellations are governed by the applicable Return & Exchange Policy available on the website.

Certain products, including custom-made, bespoke or personalized rugs, may not be eligible for cancellation, return or exchange unless required under applicable law.

Intellectual Property Rights

Unless otherwise stated, all intellectual property rights relating to this website are owned by or licensed to Jaipur Rugs.

This includes:

Trademarks
Logos
Brand names
Product photography
Lifestyle photography
Artwork
Videos
Illustrations
Catalogues
Website design
Graphics
Source code
Software
Written content
Blogs
Product descriptions
Audio
Digital assets

Nothing contained on this website grants any licence or right to use any intellectual property without prior written consent.

Unauthorized reproduction, copying, modification, distribution, republication, commercial exploitation or use of any content is strictly prohibited.

User Conduct

While using the website, you agree not to:

Violate any applicable law
Infringe any intellectual property rights
Upload malicious software, viruses or harmful code
Interfere with website security or functionality
Engage in fraudulent activities
Submit false or misleading information
Impersonate another individual or organization
Transmit defamatory, obscene, offensive, abusive or illegal content
Attempt unauthorized access to our systems
Use automated tools, bots or scraping technologies without permission
Disrupt the operation of the website

We reserve the right to suspend or terminate accounts violating these Terms.

User Content

Where users submit reviews, photographs, testimonials or other content:

You retain ownership of your content
You grant Jaipur Rugs a worldwide, perpetual, royalty-free, non-exclusive licence to use, reproduce, publish, modify and display such content for marketing and business purposes;
You represent that you own or have necessary rights to submit such content

We reserve the right to remove content that violates these Terms.

Third-Party Links

This website may contain links to third-party websites.

Such links are provided solely for convenience.

Jaipur Rugs:

Does not control third-party websites
Does not endorse their content
Is not responsible for their privacy practices or services

Your use of third-party websites is entirely at your own risk.

Website Availability

We strive to ensure uninterrupted website availability.

However, we do not guarantee that:

The website will always remain available
The website will be error-free
Defects will be corrected immediately
The website will remain free from viruses or harmful components

Maintenance, upgrades or technical issues may temporarily interrupt services.

Disclaimer of Warranties

To the maximum extent permitted by law, this website and all products and services are provided on an "as is" and "as available" basis.

Except as expressly required under applicable law, Jaipur Rugs disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, Jaipur Rugs shall not be liable for any:

Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits
Loss of revenue
Business interruption
Loss of goodwill
Loss of data

Our maximum liability relating to any purchase shall not exceed the amount actually paid by the customer for the relevant order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Indemnification

You agree to indemnify, defend and hold harmless Jaipur Rugs, its directors, officers, employees, affiliates, agents and partners from any claims, damages, liabilities, losses, costs or expenses arising from:

Your breach of these Terms
Misuse of the website
Violation of applicable law
Infringement of any third-party rights

Privacy

Your use of this website is also governed by our Privacy Policy, which forms an integral part of these Terms.

Force Majeure

Jaipur Rugs shall not be liable for delays or failure to perform obligations resulting from events beyond its reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fires
Pandemics
Epidemics
Strikes
War
Terrorism
Governmental actions
Cyber-attacks
Internet failures
Transportation disruptions

Suspension and Termination

We reserve the right to suspend or terminate access to the website without notice where:

These Terms are violated
Fraudulent activity is suspected
Misuse of the website is detected
Required by law

Modification of Terms

Jaipur Rugs reserves the right to revise, amend or update these Terms at any time without prior notice.

Updated Terms become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the use of the website:

The parties shall first attempt to resolve the dispute amicably through good-faith negotiations
If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended)
Arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law
The seat and venue of arbitration shall be Jaipur, Rajasthan, India
Arbitration proceedings shall be conducted in English

Subject to the above, courts located in Jaipur, Rajasthan, India shall have exclusive jurisdiction over all matters not subject to arbitration.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return & Exchange Policy and any other policies published on this website, constitute the entire agreement between you and Jaipur Rugs regarding your use of the website.

Contact Us

For any questions regarding these Terms & Conditions, please contact:

Jaipur Rugs Company Limited
Website: www.jaipurrugs.com
Email: [email protected]
Customer Support: Available through the Contact Us page on our website.

Company Information