Vous êtes sur notre France site web. Veuillez sélectionner votre région pour voir le contenu spécifique à votre localisation.
Frequently Asked Questions
Shipping & Delivery
Mobile: +91 7412060022 (09:30 AM - 06:30 PM IST)
Email: [email protected]
Website Chat: 09:30 AM till 06:30 PM IST
- Email order confirmation
- Text message order confirmation.
- Email with tracking details and Invoice once the product is shipped
[email protected]. Order cancellation will only be accepted before the shipment has been dispatched.
Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.
Payment Related
Order Cancellation
Return/ Refund and Exchange Policy
Any item delivered outside India is not eligible for return and refund.
Only exchange of product is available within 15 days of item receipt with below conditions:
- Buyer has to make selection of exchange product/products (Of similar or more value)
- Buyer has to self- ship original product in sellable condition to our Indian warehouse or we may arrange the shipping on buyer's request. In both these cases shipping cost inclusive of all taxes and duties is to be borne by buyer.
- Once the original product is received at our warehouse, it will go through quality check.
- After the quality check we will require the balance payment if any. Once the balance payment is done, we will dispatch the new selection at your location (New product shipping cost will be taken care by Jaipur rugs)
- For the new selected product:
- If the value is higher than original product value. We will need balance payment before dispatching new selection.
- If the value is lower than original product value. We will provide a coupon of balance amount which can be redeemed in next 6 months from issuing date on website.
- For custom orders, exchange is applicable only in case of any manufacturing defect.
- Any item delivered outside India is not eligible for return and refund.
- Only exchange of product is available within 15 days of item receipt with exchange conditions as mentioned above.
- For custom orders, exchange is applicable only in case of any manufacturing defect.
Bespoke / Custom Rugs
Also, you can inquire for custom sizes in our existing products from the 'custom size' option mentioned in the product detail page.