Jaipur rugs products come with a product warranty of up to 24 months against manufacturing defects depending upon the construction (weaving) of the rug as below
Hand Knotted, Tibetan, Patchwork
Hand Tufted, Handloom, Flat weave, Shags, Hand-woven
In case of a defect found kindly notify us via e-mail us at firstname.lastname@example.org or call +91-7230038884along with 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under warranty policy, we will provide you the best possible resolution. Warranties are non-transferable. Proof of original purchase is also required. If Jaipur replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.
Defects outside product warranty entitlement
Shedding, which can be reduced by vacuuming the rug at low power mode at least once a week
Occasional sprouting pulls or loss of single tufts of fiber
Color and texture changes due to the use of natural fibers and dyes or prolonged exposure to sunlight, humidity, heat, or certain atmospheric gases
Rolling marks can disappear with routine vacuuming
Matting and crushing in rugs, which can be minimized by proper maintenance of the rug
Rugs recently removed from a bag may have odor which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours
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