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Frequently Asked Questions

Shipping & Delivery

To know the status of your order, you can contact us through below channels.
Mobile: +39 800126388 (09:30 AM - 06:30 PM IST)
Email: shop@jaipurrugs.com
Website Chat: 09:30 AM till 06:30 PM IST

We offer free shipping on every item purchased through our website.

We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary product to product and can be delivered the next day or maximum in 10 business days from the time of placing the order. The estimated delivery can be checked on the product detail page.

Enter your delivery pin code on the product detail page to know the estimated delivery days for it.

Once the order is successfully placed, you will receive the following notifications via email:-
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped

You can cancel your order by calling us on +91 76654352124 or email us at -
shop@jaipurrugs.com. Order cancellation will only be accepted before the shipment has been dispatched.

Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.

Payment Related

You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.
You can also pay us via PayPal.
You can also pay through Bank Transfer.
Cash on delivery is available in India for product upto value of 100,000 INR and total cart value upto 200,000 INR. To know more, kindly call us at +91 7665435212 or drop us a mail at shop@jaipurrugs.com

India: Free Shipping in India
International: Shipping Worldwide. Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.

In India: Yes, Prices are inclusive of all taxes.
International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at +91 7665435212 or shop@jaipurrugs.com

In India: Yes. We provide an EMI option for payment at the payment page post checkout.
International: No. At the moment, there is no EMI option available.

Order Cancellation

Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at +91 7665435212 or shop@jaipurrugs.com

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

Return Policy

India: All items purchased online are eligible for 15 days hassle free return. For more details click here
In case of non-manufacturing defects, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
International: Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at shop@jaipurrugs.com.
Note: "15 Days Hassle Free Return" is not applicable on custom rugs.

An item is eligible for return within 15 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you

You can return the item within 15 days of the receipt.

If the item is damage-free, a refund will be initiated by us within 48 hours after passing through quality checks, it may take 7-8 business days to reflect the amount in your account.

Refund is processed through the same payment method which was used to place the order.

Call us or email us to re-request a copy of the email. We will resend it on your registered email address.

No, as of now 15 days hassle free return policy is valid for customers in India only. For international customers our Warranty Policy is applicable.

India: Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at shop@jaipurrugs.com, along with your order ID. After receiving your email we will ensure resolution within 1 working day.

Bespoke / Custom Rugs

Yes, sure we make customized rugs. You can mail us your requirement at shop@jaipurrugs.com or share your details here.
Also, you can inquire for custom sizes in our existing products from the 'custom size' option mentioned in the product detail page.

Rug Quality

Yes. Every rug comes with a 6 months or 24 months warranty. To know more, check our warranty policy here.

India: Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at shop@jaipurrugs.com, along with your order ID. After receiving your email we will ensure resolution within 1 working day.

Yes, the rugs showcased on the website are in true colors. However, depending on the resolution of your device's screen, there might be slight variation in the color of the actual rug and it's website image. You can reach us at +91 7665435212 or shop@jaipurrugs.com for inquiring about more images.

Rug Care

For detailed information on how to clean and care for your rug,

Yes, we do! For our rug repair service, please send us an e-mail at shop@jaipurrugs.com or by call +91 7665435212 with at least 2 photographs of the damaged rug(s). We will first examine each item and then will advise you with our recommendations and exact cost. Read about our repair service here.

India: We offer our expert rug washing services to our existing customers and to non-customers. Read more about our washing service here.

Additional Services

Yes, of course. Just share your pictures via mail at shop@jaipurrugs.com and our design consultants will suggest the best possible options for your requirement.

For information on how to arrange area rugs in various living spaces see our tips and diagramed layouts .

It is easy! A rug pad will make all the difference. You may try our rug pads.

Yes. This service is currently available in Jaipur (Rajasthan, India), New Delhi (Delhi, India) and Mumbai (Maharashtra, India).

We are here to help. Contact our customer service team on +91 7665435212 or email us at – shop@jaipurrugs.com.

Our Stores

Yes, definitely. We have showrooms at the following locations.
India: Jaipur (Rajasthan)
India: Delhi (Delhi)
India: Mumbai
China: Shanghai
Russia: Samara
Jaipur rugs
Jaipur rugs