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Return Policy

The Easy Return Process

  • Return request must be raised within 15 days, after receipt or order
  • Call us on +91 7665435212 or email at shop@jaipurrugs.com
  • We will get the item picked up on your behalf from your place at a mutually decided time.
  • Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
  • On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.

Terms & Conditions

  • Return the item within 15 days of the receipt.
  • Return in the same condition in which it was delivered to you.
  • Do not use, wash, alter/tamper or soil the rug.
  • A damaged item will not be eligible for return.
  • Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
  • We will initiate the refund or replacement once the item passes through quality inspection.
  • In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at shop@jaipurrugs.com. We will replace it without any cost after examining the returned items.
  • India: "15 Days Hassle-Free Return" is valid for purchase within India only (Not applicable for custom rug).
  • International- Return policy is applicable on manufacturing defects only.

FAQs

An item is eligible for return within 15 days of the receipt date of your order. It must be returned in the same condition in which it was delivered to you

You can return the item within 15 days of the receipt.

If the item is damage-free, a refund will be initiated by us within 48 hours after passing it through quality checks. It may take 7-8 business days to reflect the amount in your account.

Refund is processed through the same payment method which was used to place the order.

Call us or email us to re-request a copy of the email. We will resend it on your registered email address.

No, as of now 15 days hassle-free return policy is valid for customers in India only. For international customers our Warranty Policy is applicable.

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made.

We are here to help. Contact our customer service team on +91 7665435212 or email us at – shop@jaipurrugs.com.
Jaipur rugs
Jaipur rugs