You are on our Italy website. Please select your region to see content specific for your location.
The Easy Return Process
- Return request must be raised within 15 days, after receipt or order
- Call us on +39-02-91471547 or email at firstname.lastname@example.org
- We will get the item picked up on your behalf from your place at a mutually decided time.
- Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
- On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.
Terms & Conditions
- Return the item within 15 days of the receipt.
- Return in the same condition in which it was delivered to you.
- Do not use, wash, alter/tamper or soil the rug.
- A damaged item will not be eligible for return.
- Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
- We will initiate the refund or replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at email@example.com. We will replace it without any cost after examining the returned items.
- Italy: "15 Days Hassle-Free Return" is valid for purchase within Italy only (Not applicable for custom rug).
- International- Return policy is applicable on manufacturing defects only.