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Frequently Asked Questions
Shipping & Delivery
Mobile: +91 7412060022 (09:30 AM - 06:30 PM IST)
Email: [email protected]
Website Chat: 09:30 AM till 06:30 PM IST
1. Email order confirmation
2. Text message order confirmation.
3. Email with tracking details and Invoice once the product is shipped
[email protected]. Order cancellation will only be accepted before the shipment has been dispatched.
Once the order is cancelled, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.
Payment Related
You can also pay us via PayPal.
You can also pay through Bank Transfer.
Cash on delivery is available in India for cart value below 1,00,000 INR. To know more, kindly call us at +91 7412060022 or drop us a mail at [email protected]
International: Shipping Worldwide. Duties & Taxes are additional and need to be paid to the shipping company at the time of delivery.
For International shipment: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information, kindly get in touch with us at +91 7412060022 or [email protected]
International: No. At the moment, there is no EMI option available.
Order Cancellation
Return Policy
In case of non-manufacturing defects, the shipping cost for the return has to borne by the customer. In such cases, we can arrange for the logistics.
International: Return policy is applicable on manufacturing defects only. For more information, kindly get in touch with us at [email protected].
Note: "15 Days Hassle Free Return" is not applicable on custom rugs.
Bespoke / Custom Rugs
Also, you can inquire for custom sizes in our existing products from the 'custom size' option mentioned in the product detail page.
Rug Quality
Rug Care
Additional Services
To retain it’s luster and beauty, your rug should be deep-cleaned every 12 to 18 months, depending upon the life-style of the household, frequency of vacuuming, and whether the carpet is a light or dark color.
Washing Service
We offer our expert rug washing services
Jaipur Rugs Customer
Rug Value ( INR ) | 1st wash | 2nd wash | 3rd wash above |
---|---|---|---|
> 50,000 to 1,00,000 | FREE | PAID | |
1,00,000 and above | FREE | FREE | PAID |
Non Jaipur Rugs Customer
Rug Value ( INR ) | Rate |
---|---|
Any Value | INR 50/Sqft + Shipping Charge |
Terms and Conditions
- First free wash to be availed within first year from purchase date & second wash before second year from purchase date
- Valid proof of purchase is required to avail the free service.
- Post free service, charges at INR 50 per sqft.+Shipping Charges will be applicable
- Valid only for hand knotted rugs
- Minimum charges INR 1000/- plus taxes
- Logistic charges to be borne by customer, Jaipur Rugs can arrange for pickup & delivery
- Valid only in India