Clear warranty guidelines at a glance
Covered (inclusions)
Manufacturing defects in the fabric weave structure
Uneven coloring or dye application during production
Colors running when following care instructions
Threads coming loose during normal early usage
Any defects from the factory or production process.
Not Covered (exclusions)
Damage caused by pets including
Heat damage from cigarettes, irons, or other hot objects
Damage from harsh chemicals or incorrect cleaning
Color loss due to prolonged exposure to direct sunlight
Permanent indentations from heavy furniture or objects
Every rug is unique check your
coverage duration.
Weave Type
Warranty Duration
Hand Knotted, Tibetan, Patchwork
24 Months
Hand Tufted, Handloom, Flat Weave, Shags, Hand Woven
06 Months
Simple 4-step process
Notify Us
Expert Review
Approval
Resolution Delivered
Washing Services at a Glance
| Rug Type / Value | 1st Clean | 2nd Clean | 3rd Clean |
|---|---|---|---|
| Knotted > ₹1L | Free | Paid | Paid |
| Knotted > ₹2L | Free | Free | Paid |
| Tufted/Handloom | Paid | Paid | Paid |
| Dhurrie | Paid | Paid | Paid |
✔ ️Free services valid for 2 years from purchase
✔ ️Logistics charges apply (unless dropped at store)
✔ ️Proof of purchase required for free cleanings
Rug care, cleaning & restoration for life-long beauty.
₹118 per square foot
Contact for pricing based on dimensions
Contact for assessment pricing
Contact for quote based on rug size and location
Don't just take our word for it. See how we've helped real customers
protect their
investment
with our hassle-free warranty claims.
My 3-year-old hand-knotted rug developed loose threads after regular use. I was worried about the repair cost, but Jaipur Rugs approved my claim in just 2 days and I had a replacement delivered in under 2 weeks!
- Priya Sharma, MumbaiRug Type: Hand-knotted Wool
Issue: Loose threads after 3 years
Claim Result: Replacement shipped in 2 days
JR Team: Rajesh Kumar & Team
My 3-year-old hand-knotted rug developed loose threads after regular use. I was worried about the repair cost, but Jaipur Rugs approved my claim in just 2 days and I had a replacement delivered in under 2 weeks!
- Priya Sharma, MumbaiRug Type: Hand-knotted Wool
Issue: Loose threads after 3 years
Claim Result: Replacement shipped in 2 days
JR Team: Rajesh Kumar & Team
Exclusive Updates Await
Profile
Orders
Wishlist
Change Password
Logout
