Return Policy

15 days money-back policy*

In order to avail our money-back policy, the return should be requested within 15 days after receiving the product. On receipt of the returned item, it goes through a formal quality-check. If the item is damage-free, we will initiate the refund process and you will receive the amount within 5-7 days.

Will I have to pay for the shipping back to Jaipur Rugs?

We offer FREE Return Shipping. We will get the item picked up on your behalf from your place at a mutually decided time. If you choose to self-ship the item, dispatch it within 48 hours of raising the return request.

How do I return a rug to Jaipur Rugs within 15 days?

• Return request must be raised within 15 days, after receipt or order
• Call us on +91 7665430055 or email at [email protected]
• Within 3-4 working days. We will get the item picked up on your behalf from your place at a mutually decided time.
• Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
• Ready your rug in the original packing material.
• In case the packing material is damaged, please mention the same with your return request. You will receive a tamper-proof packet from us after discussion with Customer Service Team. Please securely pack the rug and seal the package before the pickup person arrives at your doorstep.
• Please collect an acknowledgement (pickup receipt on paper/photo of tracking number/SMS confirmation of pickup)
• Normally it takes around 8-10 days on receipt of the returned item.
• Once the item is received at our warehouse, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 5 days after receiving the item at our warehouse.
• You may choose to either make another purchase using the same or get the amount refunded to your bank account.
• For cash on delivery orders, the refund will be processed to your bank account.
• For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Terms & Conditions

• Return the item within 15 days of the receipt.
• Return in the same condition in which it was delivered to you.
• Do not use, wash, alter/tamper or soil the rug.
• A damaged item will not be eligible for return.
• Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
• We will initiate the refund or replacement once the item passes through quality inspection.
• In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at [email protected]. We will replace it without any cost after examining the returned items.
• India: "15 Days Money Back Policy" is valid for purchase within India only (Not applicable for custom rug).
• International- Return policy is applicable on manufacturing defects only.
• A customer can initiate return up to twice within a period of six months. After two returns, the customer will be required to bear the freight charges associated with their returns.

FAQs